Insurance & CRM Glossary
Definitions of key ChronosCodex and insurance-agency terms.
- AOR
- Agent of Record — the agent officially credited with a policy or household; drives commission attribution and book ownership.
- ACA
- Affordable Care Act — the U.S. law governing the individual health-insurance marketplace; ACA/marketplace plans are a core line of business in ChronosCodex.
- DMI
- Data Matching Issue — a discrepancy the ACA marketplace flags (e.g., income or citizenship) that requires the client to submit documents; ChronosCodex helps track DMI status and follow-up.
- Effectuated
- A policy that has taken effect (the first premium is paid); treated as in-force for commissions and reporting. In ChronosCodex an effectuated status auto-flips to active after a set period.
- Household record
- The parent record in ChronosCodex: a family or small business, with members, policies, carriers, providers, documents, and communications attached.
- Lead
- A newly captured potential client (from a web form, call, text, or import) entering the top of the pipeline.
- Prospect
- A household that is engaged but not yet enrolled; prioritized with prospect scoring.
- Client
- A household with active, in-force coverage.
- Broker application
- A prospective agent's application that flows into the recruiting pipeline and can convert into an agent record.
- Override commission
- Commission earned on a downline agent's production, attributed to the writing agent or agency.
- Chargeback
- A reversal of a previously paid commission, typically when a policy cancels or lapses within a chargeback period; tracked so the book stays accurate.
- Do-not-text (DNT)
- A compliance flag that blocks SMS to a household on every send path; set automatically when a recipient replies STOP.
- SMS opt-in
- A recipient's consent to receive text messages; required before SMS outreach and recorded on the household.
- Renewal
- The point at which a policy term renews; ChronosCodex surfaces renewal dates and follow-ups so agents act ahead of deadlines.
- Carrier
- The insurance company that issues a policy; commission rates and appointments are tracked per carrier.
- Policy
- A contract of insurance held by a household member, tied to a carrier, line of business, premium, and effective dates.
- Covered member
- A household member who is insured under a given policy.
- Primary contact
- The designated main point of contact on a household record.